About gemRetailer

Vermont gemRetailer is a system that provides information to Vermont Lottery agents and chain accounts about their sales, games, Instant ticket inventory, and other information pertinent to their accounts. gemRetailer also allows users to run a variety of reports in on-demand and scheduled modes.

gemRetailer is a web-based system and must be accessed through an internet connection using a web browser. Recommended browsers are Microsoft® Internet Explorer 11, Mozilla Firefox® and Google® Chrome. gemRetailer is designed to support a variety of computer types, screen sizes, and resolutions.

User Community

gemRetailer is designed for three primary types of user accounts.

Chain Accounts

Chain account users have access to information for some or all agent locations in their chain account, based on their user roles. User roles are:

  • Super Users—have access to information for all their chain account locations and manage user accounts for their chain account.

  • Manager users—have access to information for individual locations as assigned by the Super Users.

Independent Agents

Users for independent agent locations only have access to information for the location's specific agent. User roles are:

  • Super Users—have access to information for their independent agent locations and manage user accounts for their location.

  • Clerks—have access to information for their individual location.

Lottery

Vermont Lottery users have access to information at the agent location and chain level, depending on the security role assigned to the user ID. User roles are:

  • IT Security users—have access to all gemRetailer functionality and manage independent, chain, and lottery user accounts.

  • IT Developer users—have access to information for all chain accounts and independent agents and manage system-related administrative functions.

  • Retail Ops Super Users—have access to information for all chain accounts and independent agents, and maintain news items and game UPC numbers that are displayed on the Home Dashboard page.

  • Lottery Staff users—have access to information for all chain accounts and independent agents.

(See Admin menu.)